Resources / FAQs

Onboarding, explained.

A walk-through of the Stradacarte onboarding journey, from the first call to go-live, plus how crypto onboarding works with our exchange partner ALT5 Sigma.

Getting Started

What happens from the first call through KYB and compliance review.

Compliance

How KYB, risk assessment, and sanction screening work at Stradacarte.

Go-Live

Portal setup, test cards, API integration, and activation.

Client Onboarding

The Stradacarte onboarding journey.

From first introduction through KYB, compliance approval, portal setup, and go-live.

Crypto Onboarding

Onboarding with ALT5 Sigma.

For card programs funded by digital assets, onboarding is currently completed with both Stradacarte and our exchange partner, ALT5 Sigma.

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Onboarding, explained.

Getting Started

Compliance

Go-Live

The Stradacarte onboarding journey.

How does the onboarding process start?

What documents will I receive before signing anything?

Who at my company needs to complete the KYB?

What happens during KYB review?

How long does compliance approval take?

What happens after compliance approval?

When are commercial agreements signed?

Can I get API access before signing?

What if I want branded cards?

How is the portal set up and how do I get test cards?

What does go-live look like?

What happens after go-live?

Onboarding with ALT5 Sigma.

Who is ALT5 Sigma and why do I need to onboard with them?

Is the crypto onboarding the same as the Stradacarte onboarding?

Where do I start the ALT5 Sigma onboarding?

How does crypto funding actually work today?

Which assets can I convert through ALT5 Sigma?

Will I have one point of contact across both companies?

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